Term and Conditions

Last Updated: [Insert Date]

Welcome to Wellness Sales (“we,” “us,” or “our”) at www.catessentialssales.com. These Terms and Conditions govern your use of our website and purchases of our premium feline products. By accessing our site or making a purchase, you agree to these terms.

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website and products are intended for responsible adults purchasing premium cat care items. By using our site, you confirm you are at least 18 years old.

1.2 Intellectual Property Rights

All content on our website, including text, graphics, logos, and product designs, is our property or licensed to us and protected by intellectual property laws. You may not:

• Reproduce, distribute, or create derivative works without permission
• Use our content for commercial purposes without authorization
• Remove or alter any copyright or proprietary notices

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our premium feline products, including:

• Specialty food categories (Grain-Free, Hairball Control, etc.)
• High-quality feeding solutions (Elevated Bowls, Lick Mats, etc.)
• Innovative cat care products (Fountains & Waterers, Hanging Scratchers, etc.)

While we strive for accuracy, slight variations may occur. Product images may differ slightly from actual items.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Orders and Payments

3.1 Order Process

Placing an order constitutes an offer to purchase. We process orders within 1-2 business days (excluding weekends/holidays). Order confirmation does not guarantee availability.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You represent that your payment information is accurate and authorized.

3.3 Pricing and Taxes

Prices are in USD. International customers may be responsible for:

• Customs duties
• Import taxes
• Other fees imposed by your country

These charges are your responsibility and are not included in our prices.

4. Shipping Policy

4.1 Shipping Options

We ship worldwide (excluding some Asian countries and remote areas):

• Standard Shipping: $12.95 via DHL/FedEx (10-15 business days after shipment)
• Free Shipping: Orders over $50 via EMS (15-25 business days after shipment)

4.2 Delivery Times

Delivery estimates are not guarantees. Factors like customs processing may cause delays beyond our control.

4.3 Shipping Restrictions

Some products may have shipping restrictions due to:

• Perishability (certain food items)
• Local regulations
• Manufacturer requirements

5. Returns and Refunds

5.1 Return Policy

We accept returns within 15 days of delivery for most unused, unopened products in original packaging. Exceptions:

• Opened food products (Dry Food, Chunks in Gravy, Flaked, Grain-Free)
• Used bowls or feeders (Bowls & Dishes, Elevated Bowls, Feeders)

5.2 Return Process

To initiate a return:

1. Email [email protected] within 15 days with order details
2. Wait for our return authorization (within 2 business days)
3. Ship items to: Wellness Sales Returns, 1855 Boring Lane, Oakland, CA 94612 USA

Return shipping costs are your responsibility unless the return results from our error.

5.3 Refund Processing

Refunds are issued to your original payment method within 10 business days after we receive your return. Original shipping costs are non-refundable unless the return is due to our error.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login information.

6.2 Prohibited Conduct

You agree not to:

• Use our site for unlawful purposes
• Submit false or misleading information
• Interfere with site operations
• Attempt unauthorized access to our systems

7. Limitation of Liability

To the extent permitted by law, Wellness Sales shall not be liable for:

• Indirect, incidental, or consequential damages
• Product misuse or improper storage
• Events beyond our reasonable control (natural disasters, etc.)
• Third-party actions affecting delivery or service

Our total liability for any claim related to these terms or your purchases shall not exceed the amount you paid for the relevant products.

8. General Provisions

8.1 Governing Law

These terms are governed by California law without regard to conflict of law principles.

8.2 Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance.

8.3 Contact Information

For questions about these Terms:

Wellness Sales
1855 Boring Lane
Oakland, CA 94612 USA
Email: [email protected]