At Wellness Sales, we understand that discerning cat parents deserve exceptional service from the moment you click “purchase” to the happy purrs of your feline companion. Our shipping and returns policies are designed with your complete satisfaction in mind.

Shipping Information

We ship worldwide (excluding some Asian countries and remote areas) to bring premium feline products to cat lovers everywhere.

Order Processing

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

  • Standard Shipping: $12.95 via DHL or FedEx – 10-15 business days delivery after shipment
  • Free Shipping: Available on orders over $50 via EMS – 15-25 business days delivery after shipment

International customers may be responsible for customs fees or import taxes. These charges vary by country and are the customer’s responsibility.

Returns & Exchanges

Our 15-day return policy gives you time to ensure your purchase meets both your expectations and your cat’s discerning standards.

Important: For health and hygiene reasons, we cannot accept returns on:

  • Opened food products (Dry Food, Chunks in Gravy, Flaked, and Grain-Free items)
  • Used bowls or feeders (Bowls & Dishes, Elevated Bowls, Feeders)

How to Return an Item

  1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order with:
    • Your order number
    • Product(s) you wish to return
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Receive Authorization: Our cat-loving team will respond within 2 business days with return instructions and an RMA number.
  3. Package Your Items: Securely pack the unused, undamaged products in their original packaging with all accessories.
  4. Ship Your Return: Send the package to our Oakland facility using a trackable shipping method:
    Wellness Sales Returns
    1855 Boring Lane
    Oakland, CA 94612
    USA

    Return shipping costs are the customer’s responsibility unless the return is due to our error.

  5. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your request within 5 business days.

Refund Information

  • Refunds will be issued to your original payment method within 10 business days after we receive your return.
  • The refund amount will exclude original shipping costs (unless the return is due to our error).
  • For PayPal payments, refunds may take 3-5 additional days to appear in your account.
  • Exchanges will be shipped via your original shipping method once we receive the returned item.
  • If upgrading to a more expensive product, we’ll invoice you for the difference.

International Returns Note: Customers outside the U.S. are responsible for any customs fees or taxes associated with returns. We recommend declaring the package as “Returned Goods” to potentially reduce fees.

Need Help?

Our friendly customer care team is always ready to assist you. Contact us at [email protected] with any questions about shipping or returns.

Thank you for choosing Wellness Sales – where feline wellness meets exceptional customer care!