At Wellness Sales, we understand that discerning cat parents deserve complete satisfaction with every purchase. While we carefully curate our premium feline products, we know that sometimes returns are necessary. Our purr-romise is to make this process as smooth as possible.

Important Note: For health and hygiene reasons, we cannot accept returns on opened food products (including Dry Food, Chunks in Gravy, Flaked, and Grain-Free items) or used bowls/feeders (Bowls & Dishes, Elevated Bowls, Feeders). All other products may be returned within 15 days of delivery.

Our Return Process

  1. Initiate Your Return: Email us at [email protected] within 15 days of receiving your order with:
    • Your order number
    • Product(s) you wish to return
    • Reason for return
    • Whether you prefer a refund or exchange
  2. Receive Authorization: Our cat-loving team will respond within 2 business days with return instructions and an RMA number.
  3. Package Your Items: Securely pack the unused, undamaged products in their original packaging with all accessories.
  4. Ship Your Return: Send the package to our Oakland facility (address below) using a trackable shipping method. Return shipping costs are the customer’s responsibility unless the return is due to our error.
  5. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your request within 5 business days.

Return Request Template

To expedite your return, copy and paste this template into your email:

Subject: Return Request for Order #[Your Order Number] Dear Wellness Sales Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Product(s) to return: [Product Name(s) and Quantity] Reason for return: [Please specify] I prefer: [ ] Refund to original payment method [ ] Exchange for [Product Name] Please let me know if you need any additional information. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Refund Information

Refunds will be issued to your original payment method within 10 business days after we receive your return. The refund amount will exclude original shipping costs (unless the return is due to our error). For PayPal payments, refunds may take 3-5 additional days to appear in your account.

Exchanges will be shipped via your original shipping method once we receive the returned item. If upgrading to a more expensive product, we’ll invoice you for the difference.

Return Shipping Address

Wellness Sales Returns
1855 Boring Lane
Oakland, CA 94612
USA
Special Note for International Returns: Customers outside the U.S. are responsible for any customs fees or taxes associated with returns. We recommend declaring the package as “Returned Goods” to potentially reduce fees.

For any questions about our return policy, please contact our friendly customer care team at [email protected]. We’re here to help ensure both you and your feline companions are completely satisfied with your Wellness Sales experience.